Last updated: October 18, 2026
Baltimore Local Locksmith ("we," "us," or "our") respects your privacy. We operate a locksmith booking and dispatch service that connects customers with independent, Maryland-licensed locksmiths. This Privacy Policy explains what personal information we collect when you use our website (https://baltimorelocallocksmith.com) or request service through us, how we use and share it, how we protect it, and the rights you have — including specific rights granted to Maryland residents under the Maryland Online Data Privacy Act (MODPA). By using our website or service, you agree to the practices described here.
1. Information we collect
Information you give us. When you submit our booking or contact form, call, text, or message us, we collect the details you provide, such as:
- Your name
- Phone number and email address
- The service address or vehicle location
- The type of service requested and any description you include
Information collected automatically. Like most websites, we may automatically collect limited technical data such as your IP address, browser and device type, pages viewed, and referring page, through cookies and analytics tools. This helps us keep the site secure and understand how it is used.
Data minimization. Consistent with MODPA's data-minimization standard, we limit our collection to what is reasonably necessary to provide the service you request. We do not ask for sensitive categories of data (such as health, precise geolocation beyond your service address, or government-ID numbers) through this website, and we do not knowingly collect more than we need.
2. How we use your information
- To respond to your request and dispatch a licensed locksmith
- To contact you about scheduling, timing, and pricing
- To provide, perform, and follow up on the service you requested
- To send service-related messages such as booking confirmations
- To keep accurate business and warranty records
- To protect against fraud and abuse, and to maintain site security
- To comply with our legal and regulatory obligations in Maryland
3. How we share information
We do not sell your personal data. We share your information only as needed to deliver our service or as required by law, including:
- With the independent, Maryland-licensed locksmith (Service Provider) we dispatch to your job, so they can contact and serve you
- With trusted service providers who process data on our behalf — for example, email delivery, spam protection (Google reCAPTCHA), and website analytics — under obligations to protect it
- When required by law, legal process, or to protect the rights, safety, and property of our customers, the public, or the Company
We do not use your personal data for targeted advertising, and we do not process the personal data of anyone we know to be under 18 for sale or targeted advertising.
4. Cookies & analytics
Our website may use cookies and similar technologies, including analytics services such as Google Analytics, to understand usage and improve the site. You can control or disable cookies through your browser settings, though some features may not function as intended without them. Our booking form uses Google reCAPTCHA, which is subject to Google's Privacy Policy and Terms of Service.
Universal opt-out. Where applicable under MODPA, we honor recognized universal opt-out mechanisms (such as browser-based Global Privacy Control signals) for opting out of the sale of personal data or targeted advertising.
5. Your Maryland privacy rights (MODPA)
The Maryland Online Data Privacy Act, which took effect October 1, 2025, gives Maryland residents important rights over their personal data. Subject to the Act's conditions and exceptions, you have the right to:
- Know what personal data we hold about you and how we use and share it
- Access and obtain a copy of the personal data we have retained about you
- Correct inaccurate personal data
- Delete personal data we hold about you
- Limit the use and disclosure of your personal data
- Opt out of the sale or sharing of your personal data (note: we do not sell your data)
- Equal treatment — we will not discriminate against you for exercising these rights
To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law (generally within 45 to 60 days, with an extension where permitted) and may need to verify your identity before acting on your request. If we decline a request, you may appeal by contacting us again; you also have the right to contact the Maryland Office of the Attorney General's Division of Consumer Protection.
6. Data security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal data, including serving this website over a secure HTTPS connection and limiting access to your information to those who need it to serve you. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Data retention
We keep booking and contact information only for as long as reasonably necessary to provide our services, honor warranties, maintain business records, and meet legal obligations. When it is no longer needed, we delete or de-identify it.
8. Children's privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal data from children under 13. Consistent with MODPA, we also do not process the data of known minors under 18 for sale or targeted advertising. If you believe a child has provided us personal data, contact us and we will delete it.
9. Third-party links
Our website may contain links to third-party sites (for example, WhatsApp or mapping services). We are not responsible for the privacy practices of those sites; we encourage you to review their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be reflected on this page.
11. Contact us
To ask a privacy question or exercise a right, call (410) 555-1234 or email info@baltimorelocallocksmith.com. We serve Baltimore City & surrounding counties.
This page is provided for general information and is not legal advice. Because MODPA obligations depend on how much data a business processes, we recommend reviewing this policy with a Maryland attorney to confirm it matches your practices and current law.